How to Buy Our Filters

We make it easy for you to add our product line to your unique business model.

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Step 1:

Order Placement

For order placement, first kindly download our catalog on web and pick up a list with FILSTAR code for inquiry. Or you can send us a listing products  in excel to email(info@filstarparts.com). Price and shipping volume will be available within 3 working days.

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Step 2:

Quantity Adjustments & Design Information

We confirm the appropriate details of your order and may suggest quantity adjustments to better ensure safe transport. meanwhile, our team will keep working with you on design for filters, packing details  and any specify  request.

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Step 3:

Order Fulfillment

Once the order is confirmed, we will send Proforma Invoice for you. It is time to make prepayment .We will start to process order as soon as deposit confirmed. Generally delivery time is 45 days for our factory.Our team will keep communicate if any updated news.

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Step 4:

Shipping Issue and Documents Required

When it is close to delivery time, we will inform you to make a shipment. Any document at request will be processed quickly by our team. You should process balance payment against copy of Bill of Landing

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Step 5:

Warranty and Any Claim

We promise a warranty of our products for 18  months since ETD. We are responsible for any failure items which are caused by our production. You can ask for claim with report to us.

Common Questions:


In fact, we don't have Mini Order Required if customer agree to accept  FILSTAR brand packing. Meanwhile, if customers have their own brand, the MOQ is 500 pcs for air and cabin filter with designed box and 1000 pcs for oil and fuel filter with designed box.